Motorola case study total quality management

From sales associates to top executives, Apple is united by a common culture. With its value-based management, core values of the company…. People like…. Sonic wants to educate the consumer to see the value in being more in touch with their own life and more capable of managing and staying connected. Competition within the smart-phone market is anticipated to escalate throughout Industry giant HTC Corporation has lost some….

Practical application of total quality management tools and techniques by motorola, inc.

Business Administration at the Harvard Business School. His research interests lie in organizational thinking, business and management process, and design of large, complex organizations. With his vast experience and knowledge in learning organizations, the author has credibility in his Research paper on Building a Learning Organization. Essays Essays FlashCards. Browse Essays. Show More. Also, the employees must enjoy their work and understand that achievements are earned through hard work and perseverance.

That in turn leads to productivity gains and profits for those involved. Finally, as the group increases market shares and grows into a conglomerate over a period of time employees are satisfied in personally taking part in the progression of the company. Using the Six Sigma approach, Motorola is continually working toward capturing, measuring, and eliminating defects in every method during processes. For example, the defect rate, the management process, the improvement tools, and the foundation for culture and values are areas to be focused on. The management philosophy specifically centers on four factors: the emphasis on statistical science and measurement, a rigorous and structured training deployment plan Black belt, green belt, Champion a project-focused approach with a single set of problem-solving techniques such as DMAIC define, measure, analyze, improve, and control , and reinforcement of Juran tenets top.

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The Beginning of Six Sigma

Positioning Essay examples experience. Analysis of the Success of Huawei: Coincidence or Consequence? When the process is in statistical control, the process is said to be stable, predictable, consistent, or in control. In this case, approximately The remaining 0. The quality control chart allows differentiation between common cause variation and special cause variation. Common Cause variation is caused by the total system, including planning, design, equipment selection, maintenance, personnel selection, training, etc. It can be referred to as system, random, or normal variation. Since management designs the system and has the authority to change it, management is generally considered to be responsible for system variation.

Common cause variation is indicated when all plotted points fall within the control limits, with no trends, runs, cycles, or special patterns. Special Cause variation is caused by causes outside the system, including human error, accidents, equipment breakdown, etc. It can be referred to as assignable variation. Since this variation indicates a condition different than the way the system or process operates normally, it is generally considered to be the responsibility of the individual worker. Edwards Deming — developed the management theory based on continuous quality improvement, popularized the use of Statistical Quality Control methods and had a great deal of impact on Japanese and American Quality and competitive position.

Genichi Taguchi developed the Loss Function, emphasizing the importance of having process output as close to the target or nominal dimension desired by the customer. He further stressed the importance of reduction in variation, and popularized the use of experimental design in manufacturing processes. These represent the voice of the customer. Integrating the voice of the process with voice of the customer, we obtain the graph shown in Exhibit 3.

The control chart represents the voice of the process. It indicates whether the process is stable and predictable or not. However, it does not indicate whether the process is acceptable, adequate or capable of meeting specifications and customer requirements. Process capability studies combine the voice of the process with the voice of the customer, engineer, designer or manager. Widely used measures of process capability include the Process Capability Index C p and the Capability Index with Correction k for non-centrality C pk.

If the Upper Specifications Limit, and the Lower Specifications Limit were six standard deviations six sigma each away from the mean, then pure six sigma would be achieved with a theoretical maximum of 2 defective parts per billion Exhibit 4. This results in a maximum of 3. Further, practice convention indicates that the maximum is 3. This provides less stringent requirement, since the same part or component, or item may have multiple defect opportunities.

Thus, six sigma is achieved when the process generates no more than 3. This is still a very heroic target for many organizations, processes and projects. Quality Improvement Projects: Dr. Juran suggested that quality could be accomplished project by project and in no other way.

He developed important quality management concepts, tools, and had a great deal of impact on Japanese and American Quality and competitive position. Six Sigma Projects: The Six Sigma method adopted the idea of project-driven business system improvement. A Six Sigma project is targeted to have a duration of three to six months.

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If a business system improvement project exceeds these targets, it would be broken down to smaller projects to fit these criteria. Six Sigma projects are elected carefully and evaluated rigorously to ensure that they achieve their financial objectives. Six Sigma Project Management Tools include project identification and selection methods, basic team development approaches, basic project planning and control tools, and post project evaluation methods.

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This is the Six Sigma project leader. The Black Belt works on Six Sigma projects full time, and may lead four to six projects per year. Black Belts are carefully selected and receive extensive training in Six Sigma methodology. In some organizations, this assignment lasts about two years and constitutes an important milestone in the career path of the individual assigned to that role. Green Belts are specialized team members and work on Six Sigma projects on a part time basis. Green Belts receive training in Six Sigma methodology. Some organizations refer to all team members on a Six Sigma project as Green Belts and provide them with the relevant training in Six Sigma methodology.

Champions are the organization's strategic and tactical business leaders. They approve Six Sigma project charters, review project progress, and ensure success of Six Sigma projects in their business units.

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The generally accepted methodology for managing Six Sigma projects includes the following phases:. Define: The objectives and scope of the project are defined. Relevant information about the process and customer are collected. Control: The implemented solution s are evaluated and the mechanisms are implemented to hold the gains, which may include standardization.

Some are suggesting an additional initial phase that might be called Recognize. This would occur before the Define phase, and is intended to ensure that appropriate opportunities and problems are properly recognized. Professionals in the project management field may find a valuable opportunity to contribute to enhancing the Six Sigma project management methodology. Time: Each project needs to be completed in a given amount of time, or by a given target date.


Cost: Each project needs to be completed within a given cost or budget, in monetary or effort terms. There is a strong relationship between scope and quality. Similarly, there is a strong relationship between time and cost.

Motorola case study total quality management
Motorola case study total quality management
Motorola case study total quality management
Motorola case study total quality management
Motorola case study total quality management
Motorola case study total quality management
Motorola case study total quality management
Motorola case study total quality management

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